2013 | Tunisia | Services & Manufacturing

B to B customer satisfaction survey for a leading player in the recycling sector

Context & objectives:

The customer has a strong leadership position in the local market.In order to face a possible increase in competition and to implement a long-term commercial strategy, the client has launched a customer satisfaction survey in collaboration with Matine ConsultingThe project strives to :

  • Conduct a qualitative and quantitative survey of client companies

Main achievements & impacts
  • Evaluation of the perception of the customer's products through 3 axes: product quality, quality of services and prices
  • Identification of the main development opportunities
  • Action Plan for Improving Business Performance

Related references

The right strategy for your business is just a click away 

© 2024 Matine Consulting , All Rights Reserved

Powered by SAME TEAM

Privacy Preference Center