2025-2 | Tunisia | Financial Services

Protection of Users of Payment Systems and Instruments

Context & objectives:

The client is a German international development cooperation agency that wishes to offer its support to a microcredit association in order to align it with the new standards in terms of planning and management of the activity, ensuring its compliance and compliance. obtaining its microcredit approval and capitalize on this support to generalize it to other microcredit associations.

Main achievements & impacts
  • Identification of risks to which users are exposed throughout their journey (service access, usage, dispute management, etc.).
  • Assessment of the effectiveness of existing consumer protection mechanisms in digital financial services.
  • International benchmark of best practices in consumer protection for payment services.
  • Interviews with sector stakeholders (regulators, financial institutions, payment service providers).
  • Development of operational recommendations to strengthen transparency, fairness, security, and efficiency of payment services.
  • Impact: Concrete levers identified to strengthen user protection in a context of growing digitalization of financial services in Tunisia.

Related references

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